Membership Services Representative, Titusville YMCA Family Center
Company: YMCA of Central Florida
Posted on: November 3, 2019
Position: Member Services Representative
Location: Titusville YMCA Family Center (Brevard County)
Are you passionate about sales? Do you provide outstanding customer
service and promote an engaging personalized experience for guests?
Do you want to be part of a cause driven organization? Our YMCA
Aquatic Center located on International Drive is seeking talented,
energetic, sales orientated, and customer service focused
individuals to join our membership department. This individual will
join our front line team, and promote a personalized health and
wellness experience for our members.
The incumbent is responsible for communicating with staff, members,
volunteers and visitors in a highly professional manner; retaining
membership, answering the telephone, answering member questions.
This individual may also lead tours to perspective members. S/he
will ultimately support the retention of our existing members, and
growth of new members within the Family Center.
--- Perform facility access control duties by checking in members
and program participants entering the building.
--- Member call center duties
--- Ensure that membership card is presented or proper guest fee,
if required, is paid.
--- Conduct interviews/tours to promote membership.
--- Assist members and customers courteously.
--- Meet and greet members and visitors in a positive and
professional manner as a representative of the YMCA.
--- Answer the telephone in a prompt, courteous manner.
--- Enter membership and program enrollment data into Oracle, print
receipts, and give receipts to members and program
--- Ensure the security of the association enforcing policy
regarding visitors and maintains visitors log.
--- Give membership and program information to walk in and phone in
--- Assist Membership Director and perform miscellaneous tasks as
directed and required.
--- Perform routine filing and posts all rosters.
--- Maintain clean and professional appearance for self and
--- Promote and represent the mission and core values of the YMCA
of Central Florida in the Family Center and its programs.
--- All other duties assigned by Management.
--- Excellent communicators (over the telephone and in person)
--- Extremely goal oriented
--- Self-directed but also can work within a team or group
--- Proficient in MS Office, internet research, social media
--- Proficient in using online appointment tracking systems and
membership database systems
--- General knowledge of the YMCA's programs, services and
EDUCATION, TRAINING AND EXPERIENCE:
--- High School Graduate or equivalent required.
--- Associates or Bachelor's degree preferred.
--- 1 - 2 years of Sales (telecommunications, call-center, fitness
or retail industry)
--- One year of customer service experience required.
--- One year retail or sales experience required
--- Must be willing to work a flexible schedule, which may include
weekends and holidays as needed.
Along with a competitive pay structure, the YMCA of Central Florida
provides exceptional benefits which include the following:
--- 12% Employer funded retirement plan after two years of service
with immediate vesting and the ability to add additional earnings
from first day of employment
--- YMCA membership for employees; discounts for household.
--- A challenging and fun work environment with creative, talented
and diverse individuals!
The YMCA of Central Florida is a Drug Free Workplace and is
committed to the policy of Equal Opportunity prohibiting
discrimination in employment because of race, color, religion,
gender, national origin, sexual orientation, political affiliation,
age, genetic information, disability or veteran status.
Keywords: YMCA of Central Florida, Titusville , Membership Services Representative, Titusville YMCA Family Center, Sales , Titusville, Florida
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