Director, Sales and Support

Company: Thales
Location: Orlando
Posted on: May 4, 2025

Job Description:

Location: Orlando, United States of AmericaThales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the worlds largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.Director, Sales and SupportOrlando, Florida (Onsite)Position SummaryThales is seeking a Director of Sales & Support in Orlando, Florida. This is an Executive role with P&L responsibility to manage the TCC team focused on sales and support performance covering MIS BLs four segments of Space, Defense & Sciences, Radiology and Irix. As a member embedded in the sites ExCom, you will contribute to the executive management of the company by providing leadership and coordination of the Sales and Support functions in the Americas Region. You will be tasked with managing a broad range of products and services, developing strategies, tactics and business plans relative to market opportunities, and establishing the order intake, sales, profitably, cash and acquisition of new customers objectives for TCC. Furthermore, this position will need to have a good understanding of how to deal with classified material due as part of a secured facility. This position is customer facing and as such you must demonstrate clear and positive business presence, command confidence, and communicate clearly and effectively. You will need to demonstrate proven performance of achieving continuous sales growth, improved market shares and delivering customer satisfaction throughout the sales and customer support life cycle process. Additionally, you will be responsible for the personnel, processes, systems, tools, business planning, management frameworks, initiatives and programs that will optimize sales and provide the discipline for increases in customer satisfaction and higher sales growth than the market. You will facilitate the issuance of technical and commercial proposals and associated quotes to the customer, and will be required to provide various sales reports including forecasts and account status.Regulatory Compliance RequirementsMust be a US Person as defined in applicable lawKey Areas of ResponsibilityManage TCC within the guidance provided by MIS BL Sales Director and consistently within the policies of TUSA as defined by the Chairman and Chief Executive officer of TCC. Goal: be the TCC internal representative to the entire team for MIS and TUSA senior leader employing the group leadership modelLead overall sales strategic plan and forecast potential and future sales within the Americas region for the TCC business.Establish, manage, and contribute to the realizations of booking, sales, profitability, cash, acquisition of new customers objectives within the targets set by MIS senior management and approved by TUSA and in line with US financial and regulations Objective; Exceed targets set through Multi Year Budget. Key Metrics: Increased order intake, Establishment of new relationships with customers that lead to new business ( 10% extra minimum per year of current TCC order intake)Develop a strategic and tactical sales lobbying plan to bring proactive product awareness and systems solutions to target customers and executes go-to-market activities for key customer accounts.Coordinate and conduct a highly strategic and consultative sales campaign with the objective of providing Thales system solutions that meet and exceed customer expectations.Prepare and present sales opportunities to management for approval (Gate process) for critical offersPropose new ideas and customer solutions to maintain a competitive advantage.Collaboratively manage the sales admin team and the radiology customer support activity and provide competitive feedback to the factory.Minimum Qualifications10+ years of demonstrated success working in the electronics industry or in a sales and marketing capacityCompletion of an Bachelors degree or equivalent at an accredited college or university or equivalent work experiencePrevious experience in Space, Defense, Telecommunications or Radiology systems and in conducting high level negotiationsA solid understanding of the aforementioned markets & complexities: products, players, technologies and contacts in related marketsTrack record in delivering sales targets and growthFinancial and business acumenSpecial Position RequirementsAbility to travel domestically and/or internationally up to 50% of the time.What We OfferThales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.Company paid holidays and Paid Time Off.Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.Why Join Us?Say HI and learn more about working at Thales click here.#LI-Onsite#LI-AG1This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is betweenTotal Target Cash (TTC): 142,988.75 - 241,202.95 - 323,261.52 USD AnnualThis reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employees career path history, competencies, skills and performance, as well as the companys annual salary budget, the customers program requirements, and the companys internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicants status protected by local, state, or federal law.(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet InsuranceRetirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting periodCompany paid holidays and Paid Time OffCompany provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Programby Jobble

Keywords: Thales, Titusville , Director, Sales and Support, Sales , Orlando, Florida