Customer Service Representative
Company: Elite Electric Plumbing and Air
Location: Port Saint Lucie
Posted on: May 4, 2024
Job Description:
Elite Electric Plumbing & Air is looking for Customer Service
Representatives in our call center to join our first-class team. -
-A Customer Service Representative will act as a liaison, provide
product/service information, and resolve any emerging problems that
our residential and commercial accounts might face with accuracy
and efficiency. - -The best applicants are genuinely excited to
help clients, have a problem-solving background, and are patient,
empathetic, and passionately communicative. They love to talk but,
more importantly, listen! Customer Service Representatives can put
themselves in our clients' shoes and advocate for them when
necessary. Client feedback is priceless. Problem-solving comes
naturally to Customer Service Representatives. The target is
ensuring excellent service standards, responding efficiently to
client inquiries, and maintaining high customer satisfaction. -What
We Offer:
- Competitive Pay
- Great Benefits
- Paid Training
- Referral Bonus Incentive
- Engaging and Exciting Environment -PRIMARY RESPONSIBILITIES:
- Handle business and residential calls to help resolve immediate
issues, perform account reviews, and provide other business
application solutions.
- Serves clients by providing product and service information and
troubleshooting and resolving product and service problems.
- Build long-term relationships with our clients.
- Analyze customer needs and utilize solution-based
techniques.
- Place appropriate information in CRM, so the record is
updated.
- Escalates unresolved issues to proper authorities or
departments
- Meets commitments to clients and appropriately follows up
-REQUIRED SKILLS AND ABILITIES:
- Vital customer service and business relationship skills
- Must be capable of working in a rapidly changing
environment
- Decisive problem solver and action taker
- Excellent interpersonal, organization, presentation, and
communication skills, along with the ability to maintain composure
and remain articulate under pressure
- Ability to work well in a dynamic, fast-changing environment
that requires a high degree of multi-tasking
- A collaborative, open work style
- Dedication to the motivation of the team to help achieve
maximum potential
- A high-energy level and be able to work in a fast-paced
environment
- Must have outstanding collaboration skills with proven ability
to work with multiple stakeholders across business lines to
accomplish shared goals -EMPLOYMENT REQUIREMENTS:
- Background checks, including employment verification and
criminal history, are required.
- One plus years of experience in a call center environment
preferred
- High school diploma/GED or higher education
- Proficient verbal, written, and interpersonal communication
skills
- Active listening and analytical skills
- Proficient in spoken and written English and/or Spanish
- Ability to type 25 wpm
- Punctual, meticulous, and reliable
- Must be computer literate and be able to navigate multiple
programs and screens while engaging with the client. -PHYSICAL
REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a
computer
- Fast-paced, multiple-tasking, high-disruption environment.
- Must be able to lift 15 pounds at times.
- Job Type: Full-time
- Pay: $13.00 - $17.00 per hour
- Benefits:
- Health insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability -
- Long Term Disability
- Paid time off -
- 8-hour shifts
- Flexible Schedule Additional Job Information -WE ARE HIRING
IMMEDIATELY
Keywords: Elite Electric Plumbing and Air, Titusville , Customer Service Representative, Sales , Port Saint Lucie, Florida
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