Sales & Solutions Spec., Disney Central (Orlando) FT $1,500 Hire Bonus

Company: Walt Disney World Resort
Location: Titusville
Posted on: January 15, 2022

Job Description:

As the Sales and Solutions Specialist you will assists guests with their digital experience through the website and in the My Disney Experience application. The Sales and Solutions Specialist is an hourly position in a high-volume inbound contact center located at Disney Central in Orlando, Florida.

The Disney Sales and Solutions Specialist will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Monday through Sunday, 6:30 a.m. to 11:30 p.m.

The starting pay rate for this position is $16.95 per hour

New Hire Incentive $1,500 - Full Time Sales & Solutions Specialist

$1,500 Hiring Bonus (First payment after 90 days = $500 and Second payment after 150 days = $1,000)

To be eligible for the sign-on bonus, cast members must be in the position continuously for at least 90 days after hire and be employed by The Walt Disney Company at time of payment. A cast member is hired after the successful completion of Disney Traditions or one full day of employment. To be eligible for an incentive bonus after 150 days, cast members must remain employed in the position continuously for at least 150 days and be employed by The Walt Disney Company at the time of payment. Payments will be made approximately two weeks after the 90 and 150-day milestones, respectively. Bonus payments are subject to applicable taxes and other legal withholding. Disputes concerning eligibility to a bonus payment shall be resolved by Walt Disney World Recruitment in its sole and absolute discretion. The incentives offered herein are subject to change at any time, with or without notice. Cast Members hired prior to January 2, 2022 or after June 30, 2022 will not be eligible for this incentive award

Responsibilities :

• Assist guest with managing their accounts
• Navigate between multiple and concurrent computer applications to include phone, chat and email.
• Provide Guest Service when problems arise and help find solutions
• Meet required departmental metric expectations including productivity goals
• Adaptability to the fluctuating needs of our operations
• Assist Guest by providing comprehensive information about the resorts and dining using numerous software applications during this process
• Complete all required Company trainings and compliance courses as assigned
• Flexible with work schedule, including overtime, weekends and holidays
• Additional Personal Protective Equipment (face shields, refillable hand sanitizers, etc.) may be required
• Complete all required company training and compliance course
  Basic Qualifications :
  
  • Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
  • Sound judgment and decision making
  • Computer proficiency within a Microsoft Windows environment
  • Written, verbal and interpersonal communications skills Grammar Fluency and professional email etiquette
  • Passion and knowledge of Disney products
  • Navigate between multiple and concurrent computer applications
  • Sales and Service Experience in a service-oriented or contact center environment
    Preferred Qualifications:
    
    • Strong sales and closing skills and the ability to overcome objections
    • Bilingual
      
      
      Additional Information :
      KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

Keywords: Walt Disney World Resort, Titusville , Sales & Solutions Spec., Disney Central (Orlando) FT $1,500 Hire Bonus, Sales , Titusville, Florida