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IT Technician 2/3 (6 months)

Company: All Points Logistics, LLC
Location: Titusville
Posted on: May 3, 2021

Job Description:

Primary responsibilities are to ensure timely and high-quality service to Boeing end users of the Boeing information technology at the Kennedy Space Center (KSC) while the SLS Core Stage is in the Vertical Assembly Building (VAB). PLEASE NOTE: This is a temporary assignment with the project duration estimated to be 6 months. 3 positions are open to support 5x24 operations. 1 position for each of the 3 shifts. The support includes: (1) Help Desk support, answering calls/emails to provide End User troubleshooting and problem solving (hands-on and remote) including device configuration, general network and VPN connections to Boeing network. (2) Loading images and deploying new computing devices to users or locations (3) Maintaining property inventory and reconfiguring computing devices (4) Supporting Video Tele Conference (VTC) setups to ensure rooms are ready prior to meeting start (5) Coordinating/interacting with non-Boeing organizations (i.e. NASA, NASA contractor, etc.) located at the facility, when needed, to ensure technical services operate as planned and any problems get resolved. (6) Being a team player by delivering on our job responsibilities, helping others on the team, treating everyone with respect, and active participation in meetings to address status of open work items. All ticketing will be done through the Boeing system with the added possibility of additional entry into NASA's ticketing system for issues that involve government assets. The primary work locations will be at KSC. Personnel will report to the All Points' IT lead at the Michoud Assembly Facility and can work with that group for support and guidance. Must be able to pass a background check to receive a NASA badge and post-employment start, complete all training required to work in the VAB. EDUCATION: AA Degree with direct IT experience supporting a large user base. DESIRED SKILLS/CERTIFICATIONS: Dell Certifications in Hardware and Software desired.Additional Certifications are a plus YEARS OF EXPERIENCE: 5+ Years

Keywords: All Points Logistics, LLC, Titusville , IT Technician 2/3 (6 months), Professions , Titusville, Florida

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