TitusvilleFLRecruiter Since 2001
the smart solution for Titusville jobs

Virtual Customer Service Manager-French Bilingual

Company: Mommy Jobs Online
Location: Winter Springs
Posted on: June 27, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Titusville , Virtual Customer Service Manager-French Bilingual, Other , Winter Springs, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Barber, up to $18 an hour!
Description: Overview Signature Style Salons Stylist NOW HIRING - You control your pay Many Stylists who do a great job of customer service and sell additional products regularly make about 18 an hour including tips (more...)
Company: Cool Cuts 4 Kids
Location: Sanford
Posted on: 07/17/2019

Landscaper
Description: Are you someone who could describe yourself as a green thumb Do you have a penchant for planting We are looking for an immediate hire of a passionate Landscaper if you are ready to see if the grass (more...)
Company: PeopleReady
Location: Orlando
Posted on: 07/17/2019

General Laborer
Description: Are you looking for immediate work and that makes an immediate positive impact Are you the type of person who loves diversity in your work day We are now hiring for General Laborers with a real passion (more...)
Company: PeopleReady
Location: Orlando
Posted on: 07/17/2019


Physician: Bilingual Geriatrician or PC Physician Needed in
Description: A primary care physician is needed at an established hospital in Florida. The clinic has a growing demand, so the facility is accepting new candidates. The facility is accepting candidates who are board (more...)
Company: CompHealth
Location: Orlando
Posted on: 07/17/2019

Personal Banker
Description: Job Description Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account or sign in with an existing account . Your (more...)
Company: BB&T Corporation
Location: Orlando
Posted on: 07/17/2019

Run your own part-time business /AVON Glam Gig - Sign up today only $30 and choose a FREE Gift Set
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Winter Park
Posted on: 07/17/2019

Service Tech
Description: What We Offer: br br br br br br br br br Family owned and operated dealership for over 25 years br br Top ranked area in FL for growth and lifestyle br br 401 K Savings (more...)
Company: Prestige Ford
Location: Apopka
Posted on: 07/17/2019

Bid On Local Siding Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Sanford
Posted on: 07/17/2019

Concrete Foreman (BVLD 1510) Orlando FL
Description: BrightView takes pride in providing consistent, high-quality landscape services with a dependable service commitment. As the nation s leading landscape services company, BrightView provides, through its (more...)
Company: Brightview Landscape Development
Location: Orlando
Posted on: 07/17/2019

Run your own part-time business /AVON Glam Gig - Sign up today only $30 and choose a FREE Gift Set
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Oviedo
Posted on: 07/17/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Titusville RSS job feeds