Customer Support Representative - Work from Home (FT/PT)

Company: ECS Virtual Support, LLC
Location: Titusville
Posted on: November 17, 2022

Job Description:

Join ECS as a Virtual Customer Support Agent. -Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting individuals to get a vaccine, to name a few. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours and 100% autonomy. - The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $8/hour for 25 - 40 hours per week (minimum number of hours required is 25). We also include bonuses/incentives based hours worked. All hours/shifts are available (Days, Evenings, Nights, Weekdays, an Weekends) from which you can choose to work . The earning potential is between $25,000-$40,000 per year if you're willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity. -**We will respond to you with a decision within two business days. Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox. We will be disappointed if we are unable to connect with you!

• Participating in training and certification courses
• Providing excellent customer service by guiding and helping others with a friendly attitude
• Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
• Committing to and following through on working a minimum number of hours per week
• Being accountable in all areas of work with us Standard Requirements

• Must have customer service -experience (6+ months experience preferred)
• Must have a quiet home office with a computer, headset, and reliable internet connection
• Must demonstrate professionalism with excellent typing, communication, and computer skills
• Must be skilled in spelling and grammar rules
• Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
• Must be willing to work hard and strive to make customers happy
• Must be articulate and have an excellent command of the English language
• Must be 18 years old or older
• Must have a high school degree or equivalent
• Must be authorized to work in the US
• Must reside in the US
• Must reside outside of these states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin - Technical Requirements
  • CPU Speed Dual-Core 2.8 GHz or better; OR Intel iclass or AMD Phenom X2 class or better
  • No Atom, Celeron, Pentium, Opteron Processors
  • Minimum Hard Drive Available Space: 20 GB
  • Minimum Hard Drive Total Space: 60 GB
  • Minimum Internet Download Speed: 10 mbs
  • Minimum Internet Upload Speed: 3 mbs -
  • Maximum Network Latency: 120 ms latency max
  • OS Win 8.1 (64bit), Win 10 (64bit)
  • Minimum RAM: 4 GB
  • Must have a home office set up and ethernet cord you can connect to your computer.
  • Must have a desktop or laptop connected to a nearby router or wall for firewall/security purposes
  • Netbooks, tablets, All-in-one computers, MacBook Air, Mac USB-C ports, and dual boot machines are not compatible with our systems.

Keywords: ECS Virtual Support, LLC, Titusville , Customer Support Representative - Work from Home (FT/PT), Other , Titusville, Florida