Club 33 Member Specialist

Company: Disney
Location: Titusville
Posted on: November 18, 2021

Job Description:

The Club 33 Member Services Specialist is a unique role as you will provide and maintain professional and personalized services, both on the phone and email, to affluent Club 33 Members who also have a high Disney affinity. This is accomplished using discovery questions to understand needs, building relationships on an ongoing basis with the Member families and providing them a creative "one-stop-shop" service for their Walt Disney World visits. The team is true Disney experts, providing remarkable service to each Member. This role will report to the Guest Experience Manager of Club Member Services.Responsibilities : Manage calls and emails from Members and partners across Disney to help plan their Walt Disney World visits and coordination of special requestsProvide Members with insights and suggestions to niche experiences, tours and events that match their needs and interestsBook resort rooms, sell tickets and fulfill Member benefitsRecommend relevant experiences based on knowledge acquired from the MembersMaintain and respect Members' confidentialityCapture relevant Member information and preferences in Salesforce as it is discoveredTrack requests and follow up with Members and partners for ease of communication and to ensure requests are metComplete pre to post visit analysis of Guest needsBasic Qualifications : 1 year experience in a guest service role providing solutions for complex scenariosTalent for developing partnerships with people and ability to solve complex situationsCreativity to find solutions in new ways and enhance vacation experiencesAdvanced skills tracking progress of multiple requestsAffinity for opportunities where you can be of service to othersProficiency in basic computer functions necessary to operate in a Windows environment and other technologiesSchedule availability to include weekends, variable shifts, and holidaysRequired Education : High school diploma or equivalent Associated topics: club, front desk, guest, host, hostess, lodge, plaza, sheraton, sunset, vip

Keywords: Disney, Titusville , Club 33 Member Specialist, Other , Titusville, Florida