Customer Account Representative
Company: Professional Aircraft Accessories
Location: Titusville
Posted on: January 12, 2021
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Job Description:
POSITION SUMMARYThe customer account representative is
responsible for building and maintaining effective relationships
with customers and managing assigned customer accounts. This
position will initiate corrective actions as needed in order to
ensure that an excellent standard of service and a high level of
customer satisfaction is maintained. This position will be located
at our facility in Titusville, Florida, with capabilities ranging
from regional aircraft to mainline aircraft. Our customers consist
of airlines such as Delta connection, United connection, Fed-ex
feeders and many brokers and aircraft leasing companies.ESSENTIAL
FUNCTIONSReasonable Accommodations StatementTo accomplish this job
successfully, an individual must be able to perform, with or
without reasonable accommodation, each essential function
satisfactorily. Reasonable accommodations may be made to help
enable qualified individuals with disabilities to perform the
essential functions. Essential Functions Statement(s)Issue and
process all sales orders including making corrections and
adjustments as necessary before shipping orders. Receive, research
and answer customer inquiries regarding sales orders, invoices,
shipping data and paperwork. Prioritize the workload to ensure
shipping dates are met. Liaise with the production control,
customer service manager, materials manager on any warehousing
issues. Reply to repair quotes pricing requests for future
work.Receive, research and resolve customer grievances and document
feedback positive and negative. Be energetic, goal-driven with
excellent communication skills. This role may often be challenging
so you should be able to remain calm and polite in tough
situations.Respond promptly to customer queries and complaints to
find solution and defuse tension.Prepare quotes for review by CSM
prior to being sent to customers for approval. Maintain customer
contacts, phone and fax numbers, and email addresses located in the
customer contact section of the Company's computer system. Maintain
customers' work order files and provide weekly status reports as
required. Coordinate the delivery of material and maintain customer
projected schedules with production control.Perform other duties as
assigned. POSITION QUALIFICATIONSCompetency
Statement(s)Communication, Oral - Ability to communicate
effectively with others using the spoken word. Communication,
Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs
while following company procedures. Detail Oriented - Ability to
pay attention to the minute details of a project or task. Accuracy
- Ability to perform work accurately and thoroughly. Relationship
Building - Ability to effectively build relationships with
customers, suppliers and co-workers. Interpersonal - Ability to get
along well with a variety of personalities and individuals. Goal
Oriented - Ability to focus on a goal and obtain a pre-determined
result. Organized - Possessing the trait of being organized or
following a systematic method of performing a task. Initiative -
Ability to make decisions or take actions to solve a problem or
reach a goal. Motivation - Ability to inspire oneself and others to
reach a goal and/or perform to the best of their ability. Problem
Solving - Ability to find a solution for or to deal proactively
with work-related problems. Working Under Pressure - Ability to
complete assigned tasks under stressful situations. SKILLS &
ABILITIESEducation:High School Graduate or General Education Degree
(GED): Required Associate's Degree (two year college or technical
school) or equivalent experience: RequiredExperience:Two years of
progressive customer service or direct marketing experience is
desired. Computer Skills:A good working knowledge of Word and
Excel.Other Requirements:Willing to travel if required (some trade
shows and special customer meetings).Ability to read, understand
and prepare technical bid proposals. Bilingual in Spanish
preferredPHYSICAL DEMANDSN (Not Applicable) Activity is not
applicable to this position. O (Occasionally) Position requires
this activity up to 33% of the time (0 - 2.5+ hrs/day) F
(Frequently) Position requires this activity from 33% - 66% of the
time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this
activity more than 66% of the time (5.5+ hrs/day)Physical Demands
Lift/CarryStand O Walk O Sit C Manually Manipulate F Reach Outward
O Reach Above Shoulder O Climb N Crawl N Squat or Kneel N Bend N
Grasp O 10 lbs or less C 11-20 lbs F 21-50 lbs O 51-100 lbs N Over
100 lbs NPush/Pull12 lbs or less F 13-25 lbs O 26-40 lbs N 41-100
lbs N Other Physical RequirementsAbility to wear Personal
Protective Equipment (PPE) - Safety Glasses and close-toed shoes
are required while in the shop. WORK ENVIRONMENT Ability to work in
a fast-paced environment. Exposed to a shop environment.
Professional Aircraft Accessories is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or veteran
status.XJ6
Keywords: Professional Aircraft Accessories, Titusville , Customer Account Representative, Other , Titusville, Florida
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