Customer Account Representative

Company: Professional Aircraft Accessories
Location: Titusville
Posted on: January 12, 2021

Job Description:

POSITION SUMMARYThe customer account representative is responsible for building and maintaining effective relationships with customers and managing assigned customer accounts. This position will initiate corrective actions as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position will be located at our facility in Titusville, Florida, with capabilities ranging from regional aircraft to mainline aircraft. Our customers consist of airlines such as Delta connection, United connection, Fed-ex feeders and many brokers and aircraft leasing companies.ESSENTIAL FUNCTIONSReasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s)Issue and process all sales orders including making corrections and adjustments as necessary before shipping orders. Receive, research and answer customer inquiries regarding sales orders, invoices, shipping data and paperwork. Prioritize the workload to ensure shipping dates are met. Liaise with the production control, customer service manager, materials manager on any warehousing issues. Reply to repair quotes pricing requests for future work.Receive, research and resolve customer grievances and document feedback positive and negative. Be energetic, goal-driven with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations.Respond promptly to customer queries and complaints to find solution and defuse tension.Prepare quotes for review by CSM prior to being sent to customers for approval. Maintain customer contacts, phone and fax numbers, and email addresses located in the customer contact section of the Company's computer system. Maintain customers' work order files and provide weekly status reports as required. Coordinate the delivery of material and maintain customer projected schedules with production control.Perform other duties as assigned. POSITION QUALIFICATIONSCompetency Statement(s)Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Detail Oriented - Ability to pay attention to the minute details of a project or task. Accuracy - Ability to perform work accurately and thoroughly. Relationship Building - Ability to effectively build relationships with customers, suppliers and co-workers. Interpersonal - Ability to get along well with a variety of personalities and individuals. Goal Oriented - Ability to focus on a goal and obtain a pre-determined result. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Initiative - Ability to make decisions or take actions to solve a problem or reach a goal. Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Working Under Pressure - Ability to complete assigned tasks under stressful situations. SKILLS & ABILITIESEducation:High School Graduate or General Education Degree (GED): Required Associate's Degree (two year college or technical school) or equivalent experience: RequiredExperience:Two years of progressive customer service or direct marketing experience is desired. Computer Skills:A good working knowledge of Word and Excel.Other Requirements:Willing to travel if required (some trade shows and special customer meetings).Ability to read, understand and prepare technical bid proposals. Bilingual in Spanish preferredPHYSICAL DEMANDSN (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)Physical Demands Lift/CarryStand O Walk O Sit C Manually Manipulate F Reach Outward O Reach Above Shoulder O Climb N Crawl N Squat or Kneel N Bend N Grasp O 10 lbs or less C 11-20 lbs F 21-50 lbs O 51-100 lbs N Over 100 lbs NPush/Pull12 lbs or less F 13-25 lbs O 26-40 lbs N 41-100 lbs N Other Physical RequirementsAbility to wear Personal Protective Equipment (PPE) - Safety Glasses and close-toed shoes are required while in the shop. WORK ENVIRONMENT Ability to work in a fast-paced environment. Exposed to a shop environment. Professional Aircraft Accessories is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.XJ6

Keywords: Professional Aircraft Accessories, Titusville , Customer Account Representative, Other , Titusville, Florida