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Technology Operations Specialist, Marriott Titusville

Company: Delaware North
Location: Titusville
Posted on: September 20, 2022

Job Description:

The Opportunity - Delaware North is hiring for a Technology Operations Specialist to join our team at Marriott Courtyard at Kennedy in Titusville, Florida. This position will provide onsite IT support to Marriott Courtyard, in addition to providing level 1 remote support for all of Delaware North's properties within the Florida Region.
Our team demonstrates excellent customer service and communicates frequently with diverse internal and external customers.

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more .
Responsibilities - Maintain procedural and organizational documentation creating, responding to, and updating help desk tickets and system access requests in JIRA. Utilizing IT tools such as Confluence and JIRA for team collaboration and change management.
Provide IT Support for the following systems:
Retail POS system hardware and software;
Property Manager System support including interfaces, Citrix and AWS Servers;
Food & Beverage POS system hardware and software including mobile & kiosk ordering solutions;
Support Windows 10, iOS devices, and onsite hosted solutions;
Back of house workstations and office computers running various desktop and Citrix applications;
Analog and IP/VOIP phones;
Network troubleshooting;
Wireless Internet including Satellite, Cradle Points, T1s and Fiber;
Kronos time clocks and Java-based Time Manager;
Microsoft's Active Directory;
Cloud-based email and file storage such as Office 365 and OneDrive;
Miscellaneous hardware and applications from vendors such as Onity keycard system, HotSOS desktop client and mobile devices, etc.
Qualifications - Associate or bachelor's degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field.
A minimum of 1-3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
Any Certification from the following associations but not limited to Cisco, CompTIA, ITSM, Microsoft, or PMI.
Ability to travel driving company provided transportation to additional Delaware North property locations [LIST].
Must be able to lift and carry up to 60 pounds of equipment and or cartons.
Physical Requirements - Must be able to lift and carry up to 60 pounds of equipment or cartons.
Who We Are - At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Titusville , Technology Operations Specialist, Marriott Titusville, IT / Software / Systems , Titusville, Florida

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