Technology Operations Specialist, Marriott Titusville
Company: Delaware North
Posted on: September 20, 2022
The Opportunity - Delaware North is hiring for a Technology
Operations Specialist to join our team at Marriott Courtyard at
Kennedy in Titusville, Florida. This position will provide onsite
IT support to Marriott Courtyard, in addition to providing level 1
remote support for all of Delaware North's properties within the
Our team demonstrates excellent customer service and communicates
frequently with diverse internal and external customers.
At Delaware North, we care about our associates. We are committed
to invest in our people's personal and professional journeys,
without you, there is no us. These are just some of the benefits we
offer: health, dental, and vision insurance, 401(k) with company
match, performance bonuses, paid vacation days and holidays, and
generous friends-and-family discounts at many of our hotels and
resorts. Click here to learn more .
Responsibilities - Maintain procedural and organizational
documentation creating, responding to, and updating help desk
tickets and system access requests in JIRA. Utilizing IT tools such
as Confluence and JIRA for team collaboration and change
Provide IT Support for the following systems:
Retail POS system hardware and software;
Property Manager System support including interfaces, Citrix and
Food & Beverage POS system hardware and software including mobile &
kiosk ordering solutions;
Support Windows 10, iOS devices, and onsite hosted solutions;
Back of house workstations and office computers running various
desktop and Citrix applications;
Analog and IP/VOIP phones;
Wireless Internet including Satellite, Cradle Points, T1s and
Kronos time clocks and Java-based Time Manager;
Microsoft's Active Directory;
Cloud-based email and file storage such as Office 365 and
Miscellaneous hardware and applications from vendors such as Onity
keycard system, HotSOS desktop client and mobile devices, etc.
Qualifications - Associate or bachelor's degree or equivalent from
an accredited college or university in Information Management,
Computer Science, Computer Systems Engineering, Business
Administration, or a related field.
A minimum of 1-3 years of related experience in the implementation,
management, and maintenance of information technology
infrastructure and IT systems including cloud architectures, server
technologies, and communication technologies, LANs, WANs,
telephone, voice, video, and data communication systems.
Any Certification from the following associations but not limited
to Cisco, CompTIA, ITSM, Microsoft, or PMI.
Ability to travel driving company provided transportation to
additional Delaware North property locations [LIST].
Must be able to lift and carry up to 60 pounds of equipment and or
Physical Requirements - Must be able to lift and carry up to 60
pounds of equipment or cartons.
Who We Are - At Delaware North, you'll love where you work, who you
work with, and how your day unfolds. Whether it's in sporting
venues, casinos, airports, national parks, iconic hotels, or
premier restaurants, there's no telling where your career can
ultimately take you. We empower you to do great work in a company
with 100 years of success, stability and growth. If you have drive
and enjoy the thrill of making things happen - share our vision and
grow with us.
Delaware North Companies, Incorporated and its subsidiaries
consider applicants for all positions without regard to race,
color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally
protected status. Delaware North is an equal opportunity
Keywords: Delaware North, Titusville , Technology Operations Specialist, Marriott Titusville, IT / Software / Systems , Titusville, Florida
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