Service Administrator - III

Company: Compunnel, Inc.
Location: Orlando
Posted on: January 14, 2026

Job Description:

Job Description Job Description Job Summary: This role serves as the first point of contact for customers, delivering high-quality customer service while supporting service, repair, and warranty-related activities within the diesel and power generation domain. The position requires strong technical understanding of generators and diesel engines, excellent communication skills, and the ability to translate customer concerns into effective troubleshooting and resolution. The role supports business growth by building strong customer relationships and ensuring timely, accurate service coordination. Key Responsibilities: Serve as the primary point of contact for customers via phone or at the branch location Build and maintain positive relationships with key customers Assess customer needs and gather relevant technical and service-related information Create basic work orders in appropriate systems Provide status updates to customers as requested Translate customer complaints into structured troubleshooting plans Perform guided diagnostics using workflows, procedures, and electronic service tools Document troubleshooting steps, findings, and resolutions in business systems Analyze warranty eligibility, determine root cause, and submit warranty claims with proper documentation Escalate technical issues using appropriate data management tools and internal resources Ensure accurate service documentation for historical tracking and payment processing Utilize electronic diagnostic tools to identify issues and determine next steps Communicate effectively with internal teams to ensure timely resolution of customer issues Required Skills & Experience: Strong customer focus with excellent verbal and written communication skills. 3-5 years of experience with diesel engines or power generators. Generator knowledge and understanding the operations and terminologies. Excellent computer skills across multiple software platforms Ability to escalate technical issues and leverage available technical resources Strong conflict management and problem-solving skills Ability to document technical and service-related information accurately Preferred Skills: Prior experience in service, repair, or warranty roles within the diesel or automotive industry Hands-on experience with power generation systems and diesel engines Understanding of generator operations and industry terminology Financial acumen related to service and warranty decisions Education: High School Diploma or certificate of completion of secondary education. Education: High School Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis. Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Keywords: Compunnel, Inc., Titusville , Service Administrator - III, Human Resources , Orlando, Florida