Customer Service Associate FT
Company: Winn-Dixie Retail Stores
Location: Titusville
Posted on: January 4, 2021
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Job Description:
OverviewJob Title: Customer Service Associate FT Location:
Retail Grocery Location Position OverviewThe customer service
associate will increase customer confidence and loyalty by
providing accurate, fast and friendly customer service desk and
media services in accordance with company guidelines, policies and
procedures. This role will satisfactorily resolve customer concerns
or escalate them to appropriate level of management. Primary
Responsibilities & AccountabilitiesProvide continuous attention to
customer needs; greet, assist and thank customers in a prompt,
courteous and friendly manner.Address customer issues/complaints
and resolve to full satisfaction of customer immediately, within
company guidelines while maintaining composure and professionalism;
appropriately escalate issues to management with a positive
attitude.Coordinate daily store cash and accounting functions in
accordance with company guidelines, policies and procedures and
management instruction.Maintain knowledge of front end operations
and stay current on changes in policies and procedures in order to
preserve and proactively support department service levels and
accountability.Manage ACM lanes according to company standards and
policies; ensure each self-checkout lane is properly opened,
appropriate reports are printed and cash maintenance requirements
are performed.Troubleshoot problems with front end equipment
through self-help icon on computer desktop or by contacting the
retail service help desk as needed.Stock front end products;
restock and use supply items efficiently to eliminate waste and to
maintain the lowest supply cost.Exhibit professional telephone
etiquette and ensure connection to the appropriate department or
associate.Maintain confidentiality of information.Put up discarded
or returned merchandise.Perform cashier associate duties, as
necessary.Perform pricing duties, as necessary.Keep work area
clean, orderly and free from safety hazards; report faulty
equipment and hazards to management.Notify management of associate
theft, customr shoplifting, unauthorized mark-downs, property
defacement or any action that is illegal and/or against company
policy.Perform other job-related duties as assigned.
QualificationsMinimumMust be 18 years of age.High school diploma or
equivalency.Ability to read, write and speak English
proficiently.Ability to understand and follow English
instructions.Authorization to work in the United States or the
ability to obtain the same.Successful completion of pre-employment
drug testing and background check.PreferredDemonstrate strong
customer service communication skills, effectively addressing and
resolving customer concerns with positive business impact.Possess a
proficient working knowledge of office, front end systems and
equipment.Possess proficient computer skills.Possess demonstrated
skills in the ability to perform and deliver customer service
expectations.Demonstrate good organizational skills.High standard
of integrity and reliability. Required BehaviorsLives the Values by
embracing the essence of the company demonstrating a commitment to
the company's goal and values.Unifies and motivates team through
praise and recognition of success with immediate feedback to build
an environment of trust.Business-driven showing passion for the
business, delivering results consistently.Customer-orientated by
passionately demonstrating that the customer comes first... always
by putting the customer's needs above all else.People Passion
through consistently treating others with respect and dignity.
Knowledge, Skills, AbilitiesCompliance with all company policies
and procedures.Must complete service training within sixty (60)
days of position start date.
Keywords: Winn-Dixie Retail Stores, Titusville , Customer Service Associate FT, Hospitality & Tourism , Titusville, Florida
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