Bilingual Patient Access Coordinator (Spanish)
Company: Rothman Orthopaedics
Location: Orlando
Posted on: April 6, 2026
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Job Description:
Description Due to the high volume of applicants for this
position, we are not able to provide individual updates on
applications. We will contact you directly if your application is
selected for an interview. We appreciate your patience and
understanding. Job Summary: The Patient Access Coordinator is a
remote position that handles all incoming telephone calls
efficiently, and in a timely manner. This individual is responsible
for triaging calls throughout the organization. If you are
qualified for and interested in this role, please apply. Key
Accountabilities: Number of calls per day, average handle time,
schedule adherence, quality, and abandon rate. Essential Duties:
Answer inbound calls in a fast paced environment. Acts as the first
point of contact for patients needing assistance. Creates patient
record, triages the call, and sends messages or schedules based on
the needs of the patient. Demonstrates professionalism and patience
when handling calls. Maintains department productivity levels for
customer satisfaction. This includes meeting or exceeding monthly
scorecard expectations. Escalates calls to Supervisor or other
departments as necessary. Answers questions regarding patient
appointments. Performs other duties and assists on additional lines
as assigned by manager. Adheres to established policies,
procedures, and scripting to consistently achieve call-time and
quality standards. Exemplifies the desired culture and philosophies
of the organization. Qualifications: Must have 1 years of
high-volume call center experience Must be fluent in Spanish
(written and spoken) High School diploma or GED minimum education
requirement Intermediate computer skills required; previous remote
work experience preferred Medical terminology knowledge highly
preferred, though healthcare experience not required Reliable,
high-speed internet access and Wi-Fi connection required Location:
candidates must live within 50 miles or one hour of 265 E Rollins
St suite 11100, Orlando, FL 32804 you will be required to pick up
equipment from our office at 265 E Rollins St suite 11100, Orlando,
FL 32804 While this position is fully remote, employees with
technical or performance issues will be required to work on site
until corrected Pay Range : $18.00/hr - $22.00/hr Our Commitment to
Employees: Come work at Rothman Orthopaedics! Our employees are our
single greatest asset, as such, we strive to provide a
professional, nurturing environment where every member of our team
can make a meaningful difference in the lives of others. This
commitment to our employees has earned us the distinction as a Top
Workplace in Philadelphia by the Philadelphia Inquirer year after
year. Our employees enjoy competitive pay, comprehensive health and
dental benefits, tuition reimbursement, paid time off, and
retirement savings plans. Rothman Orthopaedics is an Equal
Opportunity employer committed to providing opportunities to all
qualified applicants without regards to sex, gender identity,
sexual orientation, race, color, religion, national origin,
disability, protected veteran status, age, or any other
characteristic protected by law. We value developing an inclusive
and equitable environment that strengthens our organization and
allows us to better attract and retain a diverse workforce that is
representative of our patients and our community. We model our
values by creating and enacting practices that encourage
participation from all backgrounds, perspectives, and experiences.
Remote Employment Policy: If you are being hired into a
remote-eligible position, please be aware that Rothman Orthopaedics
is only registered to support remote employment in a limited number
of states. If you relocate to a new state and Rothman Orthopaedics
is not registered in that state, you may no longer be eligible for
a remote position and continued employment with Rothman
Orthopaedics. Please contact HR for any questions or a list of
states where remote employment may be authorized.
Keywords: Rothman Orthopaedics, Titusville , Bilingual Patient Access Coordinator (Spanish), Healthcare , Orlando, Florida
