Executive Director
Location: Orlando
Posted on: June 23, 2025
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Job Description:
The Executive Director is totally responsible for the management
of the Assisted Living, Independent Living, and Memory Care
community. Also, ensures high quality resident care services,
within budgetary guidelines, while meeting or exceeding Harbor
Retirement Associates, LLC, standards, and responsible for
compliance with federal, state, local and HRA policies, procedures
and regulations. The Executive Director is responsible to lead the
community by example exhibiting the CORE Values through servant
leadership. Essential Functions: Internal Community Relations: •
Develops and implements community resident relations programs;
solicits feedback from residents, families, and others to maintain
and/or improve community hospitality and services • Establishes
effective relationships with other community department heads to
ensure high quality resident care while fostering an
inter-departmental cooperation. • Oversees and monitors nursing
services (if applicable) to ensure high quality nursing delivery
systems • Monitor resident care on a daily basis; conduct daily
rounds; implement quality assurance programs for all departments. •
Establish positive rapport with regulatory agencies; keep updated
on changes in federal, state, and local regulations • Oversee
facility management of the community • Directs community safety and
loss prevention program; monitors adherence to safety rules and
regulations and takes remedial action when necessary • Contacts the
resident’s family when a change in services is needed. Leads and
participates in a resident/family conference to review changes in
services • Ensures a high degree of customer satisfaction • Assist
in the development of the residence’s budget • Make final decision
on resident move-ins and move-outs based on the well-being of the
resident and in accordance with the residence policies and
procedures Financial: • Plans and develops operating budget within
HRA guidelines • Regularly monitors department performance and
regularly analyzes the community P&L status taking corrective
action when necessary • Is prepared for and attends monthly P&L
teleconferences as scheduled • Trains community management in
pertinent cost control techniques • Directs and monitors community
inventory control systems • Responsible for managing all contracted
services Marketing: • Maintain a high level of occupancy Associate
Relations: • Oversees the recruitment, selection, retention and
termination of all community associates • Ensures adequate and
effective orientation and training of community job-specific duties
• Supervises and evaluates all community managers by providing
ongoing coaching and timely feedback • Ensures that all associates
meet or exceed HRA’s standards of appearance, sanitation and health
standards • Establishes positive associate relations programs,
recognition programs and practices • Oversees and manages the
community compensation, recommending wage increases and adjustments
when necessary • Ensures that all staff maintains and protects the
confidentiality of resident information at all times • Provides an
“open door” to associates and address any concerns and grievances
within a timely manner and in accordance to company standards •
Ensures the appropriate handling of on-the-job injuries as reported
by associates • Provides leadership and direction in the marketing
of the residence including developing relations with local referral
sources Represents the residence to the community, family members,
and visitors and develop positive relations with all customers
Non-Essential Functions: • Encourages teamwork and promotes company
philosophy • Participates Life Enrichment activities when able • Is
prompt and able to perform the required duties of the position on a
regular, predictable basis • Becomes familiar and understands how
to report a missing person using the Safe Return program or
equivalent • Becomes familiar and understands the steps for fire
evacuation • All associates are responsible for maintaining a safe
and secure environment for all community residents
Qualifications/Skills/Educational Requirements: • Bachelor’s Degree
• Current s ECC and/or CORE Training certification as required
and/or Community Residential Care Facility Administration (CRCF) •
Strong leadership skills with a minimum of two (2) years’
experience in supervising and management • One to two years •
Experience using Microsoft Office and Outlook software. Mid-level
typing skills required • Able to communicate effectively with all
levels of management, associates, residents, family members, and
outside contacts • Able to calculate figures and amounts such as
discounts, interest, commissions, proportions, percentages, etc.
Able to manage revenue and expense budget • Knowledge of current
Federal and State laws pertaining to IL, AL, MC, SNF communities
respectively • Able to make independent decisions • Must possess a
passion to work with and around senior citizens
Keywords: , Titusville , Executive Director, Healthcare , Orlando, Florida
