Market Manager, Space Coast
Company: Clearwave Fiber LLC
Location: Titusville
Posted on: September 25, 2024
Job Description:
Description:Must be located in: Space Coast, FL (Merritt Island,
Titusville, Melbourne, Palm Bay, Rockledge, Cocoa)Reports to:
President, Residential
SummaryClearwave Fiber, a leading residential fiber-optic internet
service provider, is seeking a dynamic and community-focused Market
Manager to serve as the face of our brand across the Space Coast.
The Market Manager will play a crucial role in building and
maintaining relationships with key local stakeholders while
supporting the business in achieving growth and operational
success. This role requires a proactive and collaborative approach
to resolve challenges, escalate issues when necessary, and
coordinate internal teams to ensure seamless delivery of
services.
What you will do:
- Develop and manage primary working relationships with municipal
leaders, council members, government agencies, chambers of
commerce, economic development councils, non-government
influencers, developers, homebuilders, utility companies, property
owners, builders' associations, realtors, HOAs and local business
owners
- Maintain regular meeting/touchpoint cadence with key
individuals in each municipality to sustain ongoing dialogue
- Assist with escalations that arise from construction
efforts.
- Serve as the primary Clearwave Fiber
liaison/point-of-contact/escalation point and work proactively to
maintain and improve Clearwave Fiber's relationships and standing
within the communities we serve
- Promote a positive image of the Clearwave Fiber brand and
offering
- Facilitate and manage intracompany coordination (sales,
installation, repair, and construction/engineering) for resolution
of customer and broader community challenges from pre-construction
to market maturity
- Analyzes, researches, resolves, refers, and follows up on
customer complaints regarding billing, credits, and services in an
expedient and professional manner, including monitoring community
detractors and maintaining open communications with them
- Partner with residential sales to negotiate and secure
solicitors licenses and other documentation/agreements necessary
for field sales activities
- Track, monitor, and analyze sales results and penetration
levels for the market; support development of action plans where
needed
- Work with marketing, inside sales, direct sales, and retention
teams to ensure maximum customer growth, retention, and
service
- Closely monitor competitors and other fiber overbuilder
activity (both construction and product offering/pricing) across
existing and build funnel markets and develop a detailed
understanding of the industry, market, and product/service trends
affecting competitiveness, both short term and long term
- Maintain a deep understanding of and advise the business on
local market trends and implications for business strategy
- Perform other duties as assigned to assist with the overall
goals of exceeding the revenue and profitability targets while
maximizing customer delightRequirements:
- Bachelor's degree or equivalent experience required.
- 5+ years of experience in account management, customer success,
or outside sales roles, with a strong preference for experience in
the telecommunications or related industries.
- Proven ability to build and maintain relationships with clients
and stakeholders, demonstrated by strong interpersonal, verbal, and
written communication skills.
- Exceptional attention to detail and organizational skills,
ensuring accuracy in high-stakes, fast-paced environments.
- Customer-focused mindset with a demonstrated ability to provide
excellent service.
- Proficiency in MS Word, Excel, and PowerPoint; familiarity with
CRM tools is a plus.
- Self-starter with a track record of success in independently
managing responsibilities in a high-visibility role.
- Valid driver's license and willingness to travel as needed.
BENEFITS:
- Health & Wellness: Gain peace of mind with comprehensive
medical, dental, and vision insurance coverage from day one. Plus,
take advantage of company contributions to HSA/HRA accounts and an
FSA plan to cover your healthcare expenses.
- Work-Life Balance: Recharge and rejuvenate with up to 20 days
of paid time off in your first year, ensuring you have the
flexibility to enjoy life outside of work.
- Financial Security: Competitive salary and benefits package.
Including short term and long-term bonus plans. Plan for your
future with our generous 401(k) matching program, featuring
immediate vesting. Additionally, safeguard yourself and your loved
ones with company-paid life insurance and voluntary options for
dependents, along with company-paid short-term and long-term
disability plans.ADDITIONAL PERKS:
- Tech Advantage: As a part of our team, you'll also enjoy free
Clearwave Fiber services if you reside within our service
footprint, keeping you connected and productive.
- Support & Assistance: Access our Employee Assistance Plan and
24/7 Health Advocate services at no cost to you, ensuring you have
the support you need, whenever you need it.
- Referral Rewards: Benefit from our Employee Referral Program
and earn rewards for bringing top talent to our team.
- Career Development: Invest in your professional growth with
ongoing career development opportunities and recognition programs
designed to celebrate your achievements.
- Additional Coverage: Explore optional coverage with our
voluntary accident, critical illness, hospital indemnity, and legal
plans, providing added peace of mind for life's unexpected
challenges.Our Core ValuesPurpose - We are about more than
ourselves.Ownership - We are owners.Courage - We embrace
challenge.Resourcefulness - We find a way.Simplicity - We focus on
what matters.
About Us:Clearwave Fiber, a leading provider of 100% Fiber Optic
Internet services, is expanding its network across the Midwest and
Southeast regions. Backed by strong investment partners including
Cable One, GTCR, Stephens Capital, and The Pritzker Organization,
we are committed to delivering cutting-edge technology and
unparalleled customer service. Join our team of over 300 colleagues
dedicated to shaping the future of connectivity.
Pre-hire Assurance:Rest assured, Clearwave Fiber prioritizes the
safety and security of our associates and customers. Job offers are
contingent upon successful background checks, drug screenings, and
reference checks. Once cleared, embark on a fulfilling and
rewarding career journey with us.
Equal Opportunity Employer:Clearwave Fiber is proud to be an Equal
Opportunity Employer, fostering a diverse and inclusive
workplace.
PI97175796de69-37248-35639931
Keywords: Clearwave Fiber LLC, Titusville , Market Manager, Space Coast, Executive , Titusville, Florida
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