Customer Experience Manager
Company: Coastal Hyundai
Location: Melbourne
Posted on: April 2, 2026
|
|
|
Job Description:
Job Title: Coastal Hyundai Customer Experience Manager Company
Overview: Join our dynamic team at Coastal Hyundai, where we
redefine automotive excellence through unparalleled customer
service and exceptional experiences. As a leading dealership in the
industry, we are dedicated to delivering top-notch service and
forging lasting relationships with our valued customers. Position
Overview: We are seeking a passionate and customer-centric
individual to join us as a Customer Experience Manager. In this
role, you will be the driving force behind our commitment to
delivering exceptional service at every touchpoint. You will
oversee all aspects of the customer journey, ensuring that every
interaction exceeds expectations and reflects our brand's values.
Key Responsibilities: Develop and implement strategies to enhance
the overall customer experience, from initial inquiry to
post-purchase follow-up. Serve as the primary point of contact for
customer feedback, inquiries, and concerns, promptly addressing and
resolving issues to achieve customer satisfaction. Collaborate with
sales, service, and other departments to streamline processes and
optimize the customer journey. Utilize customer feedback and data
analytics to identify areas for improvement and implement
initiatives to enhance the customer experience. Stay up-to-date on
industry trends and best practices in customer experience
management, continuously seeking opportunities for innovation and
improvement. Qualifications: Strong leadership and interpersonal
skills, with the ability to motivate and inspire a team. Excellent
communication skills, both verbal and written, with the ability to
effectively engage with customers and colleagues at all levels.
Analytical mindset, with the ability to interpret data and insights
to drive informed decisions. Detail-oriented with strong
organizational and time management skills. Passion for the
automotive industry and a genuine desire to create memorable
experiences for customers. Benefits: Competitive salary and
performance-based incentives. Comprehensive health, dental, and
vision insurance plans. 401(k) retirement savings plan with
employer match. Paid time off and holidays. Ongoing training and
development opportunities. Employee discounts on vehicle purchases,
service, and parts. Join Our Team: If you are passionate about
delivering exceptional customer experiences and thrive in a
fast-paced, team-oriented environment, we want to hear from you!
Join us at Coastal Hyundai and be part of a winning team that is
dedicated to excellence in every aspect of the automotive industry.
How to Apply: To apply for the Customer Experience Manager
position, please submit your resume and a cover letter outlining
your qualifications and why you are the ideal candidate for this
role. We look forward to welcoming you to our team! By sending a
message, you agree to our Terms . Read our . Don't share sensitive
info. Chats may be reviewed and used to train our models. Learn
about your choices .
Keywords: Coastal Hyundai, Titusville , Customer Experience Manager, Customer Service & Call Center , Melbourne, Florida
