CPAP Customer Service Representative REMOTE
Company: Rotech Healthcare Inc.
Location: Orlando
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Overview Join a Leader in Home
Healthcare At Rotech Healthcare Inc ., we’re more than a medical
equipment provider—we’re a trusted partner in patient care. As a
national leader in ventilators, oxygen therapy, sleep apnea
treatment, wound care, diabetic solutions, and other home medical
equipment, we empower patients to manage their health from the
comfort of home. With hundreds of locations across 45 states, our
team delivers high-quality products, exceptional service, and
compassionate support that helps patients live more comfortably,
independently, and actively. Whether you're a clinician,
technician, or healthcare administrator, your work at Rotech
directly improves lives. Explore more about our mission and
services at Rotech.com. Responsibilities Job Summary We are seeking
a dedicated Customer Service Representative – CSR CPAP to join our
team. In this position, you are responsible for performing all
tasks and communication related to intake of patient information
concerning the service of durable medical equipment and respiratory
products and supplies with patients/clients, co-workers and
referral sources as it relates to patient services and third party
reimbursement. The CSR is also responsible for directing and
managing new patient set ups and tickets in accordance with Rotech
and internal location standards for multiple locations across the
region. The CSR may also be assigned additional job duties as
required and additional projects to support the location in
achieving their goals. This position pays between $16/hr. – 19/hr.
depending on related experience and location. Essential Job Duties
and Responsibilities (Reasonable accommodations may be made to
enable individuals with disabilities to perform these essential
functions. Please note this job description is not designed to
cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.) Primarily communicates with patients/clients,
referral sources and Rotech sister locations both verbally and in
writing to ensure patient/client questions and concerns are
processed in a timely manner Communicates and works with operations
and sales staff to reduce internal workflow issues and errors that
affect processing time-lines and patient care Complies with all
applicable company policies and procedures to meet JCAHO and
company standards Complies with and follows internal and
company-wide operating protocols in processing role Examines and
proposes improvements to increase efficiencies, decrease processing
time-line, and minimize errors Hold themselves accountable to their
goals, regularly and proactively communicate progress, plans, and
problems to supervisor as well as providing solutions to challenges
that arise Focused Teams include the following; OIP which resolve a
minimum of 30 Orders In-Progress per day, IDP which process a
minimum of 20 accounts per day, Confirmation Team which confirms a
minimum of 45 tickets per day and the Inbox team which process a
minimum of 25 instances per day. Processes new orders: inputs new
patient set-ups, verify insurance eligibility and order
requirements, follow up and obtain missing documentation, obtain
authorizations, collect patient balances, work with 3rd party
platforms, communicate with patient regarding their set up
expectations and completes daily assigned work in an accurate and
timely manner. Proficient at managing varying expectations per each
referral source and sales rep Verifies Medicare, Medicaid, and
private insurance coverage information and maintains expertise of
insurance requirements by product line Performs other duties as
assigned Qualifications Employment is contingent on Background
check (company-wide). Results will not be used automatically to
disqualify individuals. Instead, the Company will conduct an
individualized assessment that considers the duties of the
position, the nature and timing of the offense, and any evidence of
rehabilitation, in accordance with applicable laws. Drug screen (
when applicable for the position ) Compliance with healthcare
facility credentialing process ( when applicable for the position )
Valid driver’s license in state of residence with a clean driving
record (when applicable for the position) Required Education and/or
Experience High school diploma or GED equivalent, required
Preferred Education and/or Experience Experience with medical
equipment, preferred Experience with medical billing practices and
of billing reimbursement, preferred Experience in medical field and
administrative record management, preferred One year of related
work experience, preferred Medical terminology, preferred Skills
and Competencies Accurately perform simple mathematical
calculations Effectively communicate in English; both oral and
written Interpret a variety of communications (verbal, non-verbal,
written, listening and visual) Maintain confidentiality, discretion
and caution when handling sensitive information Multi-task along
with attention to detail Self-motivation, organized,
time-management and deductive problem solving skills Work
independently and as part of a team Machines, Equipment and
Technical Abilities Email transmission and communication Telephone
communication Internet navigation and research Microsoft
applications; Outlook, Word and Excel Physical Demands Requires
long durations of sitting, talking and listening Requires accepting
inbound and making outbound calls to patients 100% of the day.
Requires close vision to small print on computer and/or tablet and
paperwork Work from home position requirements: Have adequate
Internet and workspace free from distractions Requires a back-up
plan for internet coverage in case of outage or disruptions during
scheduled shift.
Keywords: Rotech Healthcare Inc., Titusville , CPAP Customer Service Representative REMOTE, Administration, Clerical , Orlando, Florida
