Vice President, Client Operations Manager
Company: BNY
Location: Lake Mary
Posted on: January 1, 2026
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Job Description:
VICE PRESIDENT, OPS CLIENT SERVICE MANAGER At BNY, our culture
allows us to run our company better and enables employees’ growth
and success. As a leading global financial services company at the
heart of the global financial system, we influence nearly 20% of
the world’s investible assets. Every day, our teams harness
cutting-edge AI and breakthrough technologies to collaborate with
clients, driving transformative solutions that redefine industries
and uplift communities worldwide. Recognized as a top destination
for innovators, BNY is where bold ideas meet advanced technology
and exceptional talent. Together, we power the future of finance –
and this is what LifeAtBNY is all about. Join us and be part of
something extraordinary. We’re seeking a future team member for the
role of Vice President, OPS Client Service Manager to join our
team. The position is located in Lake Mary, Florida (4 days in
office per week). In this role, you’ll make an impact in the
following ways: Lead the client operations and reporting team by
fostering a culture of continuous improvement and excellence,
ensuring alignment with BNY's principles. Develop and implement
strategies to enhance client service delivery, by leveraging
industry best practices and innovative solutions. Collaborate with
cross-functional teams to streamline processes and improve
operational efficiencies, ensuring timely and accurate client
reporting. Serve as the primary point of contact for key clients,
addressing their needs and concerns with professionalism and
expertise. Monitor and analyze performance metrics to identify
areas for improvement and implement corrective actions to enhance
client satisfaction. Ensure compliance with regulatory requirements
and internal policies, maintaining the highest standards of
operational integrity and risk management. To be successful in this
role, we’re seeking the following: Bachelor’s degree in Business
Administration, Finance, or a related field. Advanced degree or
relevant certifications are a plus. Typically 4-7 years of
experience and 0-1 years of management experience. Experience in an
operational area and/or client services is preferred. Strong
leadership and team management skills. Excellent analytical and
problem-solving abilities. Effective communication and
interpersonal skills for client interaction and collaboration
across teams. At BNY, our culture speaks for itself, check out the
latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our
recent awards: America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025 “Most Just Companies”,
Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers
highly competitive compensation, benefits, and wellbeing programs
rooted in a strong culture of excellence and our
pay-for-performance philosophy. We provide access to flexible
global resources and tools for your life’s journey. Focus on your
health, foster your personal resilience, and reach your financial
goals as a valued member of our team, along with generous paid
leaves, including paid volunteer time, that can support you and
your family through moments that matter. BNY is an Equal Employment
Opportunity/Affirmative Action Employer - Underrepresented racial
and ethnic groups/Females/Individuals with Disabilities/Protected
Veterans.
Keywords: BNY, Titusville , Vice President, Client Operations Manager, Accounting, Auditing , Lake Mary, Florida
